FAQ

Why haven't you come out with .... ?

We are constantly coming out with new designs. On average, a new GIANTmicrobes® design is released about every 6 weeks, though they tend to be released together in groups every quarter.

Do you ship to .... ?

Giantmicrobes.ca ships to Canada only. Check out Giantmicrobes.com that ships worldwide.

How much will it cost to ship to .... ?

Please take a look at the Shipping page for details. 

How long will it take my order to get to .... ?

All Canadian orders placed with GIANTmicrobes Canada will be processed and shipped within 1 week. Please note: During holiday periods, shipping times can exceed estimates.

How can I get the tracking number for my order?

After you place your order, you will receive an order confirmation email from us. When your order is actually boxed and shipped, you will receive a second email which will contain your tracking number. 

I provided an email address and selected an appropriate shipping option, but I have not received any emails...

Please make sure that anti-spam programs have not blocked our messages, as this is the most common cause of missing emails.